Returns & Refunds Policy

Effective Date: 31/08/2025
Company: BUSHDOKTA LTD
Website: https://bushdokta.co.uk

 

1. Introduction

At BUSHDOKTA LTD, we want you to be fully satisfied with your purchase. This Returns & Refunds Policy outlines your rights and how we handle returns, exchanges, and refunds for purchases made through our website.

 

2. Eligibility for Returns

  • You have the right to cancel your order within 14 days of receiving it (the “cooling-off period”), except for items listed under Non-Returnable Items below.
  • To be eligible for a return, items must be unused, unopened, and in their original packaging.

 

3. Non-Returnable Items

Due to health, safety, and hygiene reasons, the following items are non-returnable unless they are faulty or damaged on arrival:

  • Perishable goods such as CBD-infused food and drinks (cookies, cakes, teas, coffees, etc.).
  • Products that have been opened, used, or are not in their original packaging.
  • Personal care items (if applicable).

 

4. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect:

  • Please contact us within 7 days of delivery with your order number and photographs of the product.
  • We will offer a replacement, exchange, or full refund, including standard delivery costs.

 

5. How to Return an Item

  1. Contact our customer service team at thecure@bushdokta.co.uk with your order number and reason for return.
  2. We will provide you with return instructions.
  3. You are responsible for return shipping costs unless the product is faulty, damaged, or incorrect.
  4. We recommend using a tracked service to ensure the item reaches us.

 

6. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • Shipping costs (where applicable) are non-refundable unless the item was faulty or incorrect.

 

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at [Insert Business Email].

 

8. Contact Us

For all return and refund enquiries, please contact:

BUSHDOKTA LTD
Unit 10 OneStop Shopping Centre,
2 Walsall Road, Perry Barr,
Birmingham, B42 1AA, England
Email: thecure@bushdokta.co.uk